Privacy Policy

Who is responsible

Naturbelloria GmbH, Bertoldstrasse 48, 79098 Freiburg im Breisgau, Germany. Direct communications concerning privacy records to [email protected].

Legal framework

All personal information is managed in compliance with the data-protection law of your country alongside enforceable legal provisions within your country. In the event of a discrepancy between this declaration and applicable statutes, statutory text supersedes.

What we collect

To execute product delivery, we register recipient identity, delivery destination, email address, telephone contact, and ordered inventory lines. Card details are neither requested nor retained on this infrastructure. Technical connection logs, including IP addresses, client software descriptors, and accessed URLs, are recorded via cookies defined herein.

• Contact information including full name, postal delivery address, email, and telephone number
• Order history, item selections, and chosen delivery method records
• Technical network identifiers, browser types, and access timestamps
• Customer service inquiries and communication logs

Why we use it

• For warehouse fulfillment, dispatch coordination, and intake management of returned merchandise.
• For customer assistance handling and transactional delivery notices.
• For system security maintenance and technical usage analysis.
• For promotional dispatches subject to prior opt-in, with unsubscribe instructions included in every transmission.

Cookies and browser data

This platform places technical data tokens in your client storage. Essential cookies maintain cart records and purchase session states and cannot be deactivated. Aggregate metrics cookies report page traffic without identifying individuals. Advertising tokens deploy strictly upon explicit permission through the consent prompt. You may revoke consent at any moment via that prompt or local browser settings; consult the Cookie Policy for full inventory details.

Authorized third-party recipients

Logistics contractors receive consignee destination records. Financial settlement partners receive data strictly necessary to finalize billing. Server infrastructure and metrics processors handle data under binding data processing agreements. We do not sell user data under any circumstance.

Naturbelloria maintains a strict policy against the sale, lease, or commercial transfer of personal data to third parties under applicable consumer privacy principles.

Data retention schedules

Transaction documentation is preserved strictly for the period mandated by tax and accounting regulations before disposal. Profile records persist until profile closure. Aggregated analytical metrics are stored for 14 months.

Your rights

International customers have recognized individual rights regarding personal data, including the right to request access, rectification of incorrect data, deletion of non-statutory records, limitation of processing, and portable data extraction upon written notice.

Security

Naturbelloria does not process, record, or store payment card numbers or credit credentials, as all purchases are completed exclusively through Cash on Delivery without surcharge or via Direct Bank Transfer directly between financial institutions.

Questions about this policy

Contact [email protected] in writing or dial +1 (0761) 369-5361 during Mon-Thu 07:45-15:15, Fri 07:45-13:15, Sat 10:00-16:00. Every message receives a response within one business day.

Merchant

Naturbelloria GmbH

Registered address

Bertoldstrasse 48, 79098 Freiburg im Breisgau, Germany

Email

[email protected]

Phone

+1 (0761) 369-5361

Working hours

Mon-Thu 07:45-15:15, Fri 07:45-13:15, Sat 10:00-16:00

Registration

EIN: 91-7976931